{
  "generated": "2026-08-02T13:22:28.759Z",
  "source": "Google Maps reviews μέσω SerpApi (google_maps_reviews engine)",
  "method": "Δύο δείγματα ανά επιχείρηση. (α) sort=ratingLow: χαμηλόβαθμες κριτικές όλων των ετών, για τη ΘΕΜΑΤΙΚΗ σύνθεση των παραπόνων. (β) sort=newestFirst: αμερόληπτο δείγμα, για το ΠΟΣΟΣΤΟ αρνητικών. Ποσοστά, όχι πλήθη: ο όγκος κριτικών αυξάνεται διαχρονικά ανεξάρτητα από την ποιότητα.",
  "limitations": [
    "Δείγμα επιχειρήσεων με τις περισσότερες κριτικές — όχι τυχαίο δείγμα.",
    "Το negative_share υπολογίζεται μόνο όπου το αμερόληπτο δείγμα του έτους έχει ≥5 κριτικές· αλλιώς είναι null.",
    "Ο παρονομαστής προέρχεται από χρονολογική σελιδοποίηση, που ευνοεί τα πρόσφατα έτη — τα παλαιότερα έτη έχουν μικρό δείγμα.",
    "Η θεματική ταξινόμηση είναι λεξιλογική (keywords), όχι σημασιολογική.",
    "Δεν αποθηκεύεται κείμενο ή συντάκτης — μόνο συγκεντρωτικά ανά έτος."
  ],
  "type": "lodging",
  "places": [
    {
      "place_id": "ChIJm91RfAQ4ZxMRPnculF114T4",
      "name": "Kalamaki Beach Hotel, Zakynthos Island",
      "total_on_google": 2588,
      "negatives_collected": 108,
      "baseline_collected": 28,
      "oldest_year": 2014
    },
    {
      "place_id": "ChIJw7tRbAQ4ZxMR1AeLTcIBjxg",
      "name": "Caretta Beach Holiday Village",
      "total_on_google": 1965,
      "negatives_collected": 108,
      "baseline_collected": 28,
      "oldest_year": 2016
    },
    {
      "place_id": "ChIJrQFiF41GZxMRC6zEICKVfCc",
      "name": "Caretta Paradise Resort & WaterPark",
      "total_on_google": 1691,
      "negatives_collected": 108,
      "baseline_collected": 26,
      "oldest_year": 2018
    },
    {
      "place_id": "ChIJCRFUgI5GZxMRMnxdtqjHdp4",
      "name": "Atlantica Eleon Grand Resort",
      "total_on_google": 1453,
      "negatives_collected": 107,
      "baseline_collected": 28,
      "oldest_year": 2014
    },
    {
      "place_id": "ChIJbwPWMGhGZxMRM_k_cP-dXSw",
      "name": "Tsilivi Beach Hotel",
      "total_on_google": 1338,
      "negatives_collected": 108,
      "baseline_collected": 28,
      "oldest_year": 2015
    },
    {
      "place_id": "ChIJZ65MV1o4ZxMR3s_Tf85SkdE",
      "name": "Poseidon Beach Hotel",
      "total_on_google": 1296,
      "negatives_collected": 108,
      "baseline_collected": 27,
      "oldest_year": 2017
    },
    {
      "place_id": "ChIJLaDzpGZGZxMR5I_vjwN6QcU",
      "name": "Alexandra Beach Resort & Spa",
      "total_on_google": 1244,
      "negatives_collected": 108,
      "baseline_collected": 28,
      "oldest_year": 2011
    },
    {
      "place_id": "ChIJo7EmjWdGZxMRHauvYMMidfM",
      "name": "TUI SUNEO Tsilivi Admiral",
      "total_on_google": 1244,
      "negatives_collected": 108,
      "baseline_collected": 28,
      "oldest_year": 2014
    }
  ],
  "negatives_collected": 863,
  "baseline_collected": 221,
  "per_year": [
    {
      "year": 2011,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 2,
      "theme_share": {
        "service": 0.5
      },
      "theme_counts": {
        "service": 1
      }
    },
    {
      "year": 2013,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 1,
      "theme_share": {},
      "theme_counts": {}
    },
    {
      "year": 2014,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 6,
      "theme_share": {
        "cleanliness": 0.33
      },
      "theme_counts": {
        "cleanliness": 2
      }
    },
    {
      "year": 2015,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 4,
      "theme_share": {
        "service": 0.25,
        "food": 0.25
      },
      "theme_counts": {
        "service": 1,
        "food": 1
      }
    },
    {
      "year": 2016,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 11,
      "theme_share": {
        "price": 0.09,
        "food": 0.18,
        "service": 0.09,
        "cleanliness": 0.09
      },
      "theme_counts": {
        "price": 1,
        "food": 2,
        "service": 1,
        "cleanliness": 1
      }
    },
    {
      "year": 2017,
      "baseline_reviews": 1,
      "baseline_negatives": 1,
      "negative_share": null,
      "avg_rating": 1,
      "negatives_analysed": 41,
      "theme_share": {
        "cleanliness": 0.05,
        "service": 0.17,
        "price": 0.05,
        "crowding": 0.05,
        "food": 0.12
      },
      "theme_counts": {
        "cleanliness": 2,
        "service": 7,
        "price": 2,
        "crowding": 2,
        "food": 5
      }
    },
    {
      "year": 2018,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 74,
      "theme_share": {
        "service": 0.24,
        "cleanliness": 0.22,
        "food": 0.31,
        "price": 0.05,
        "crowding": 0.04
      },
      "theme_counts": {
        "service": 18,
        "cleanliness": 16,
        "food": 23,
        "price": 4,
        "crowding": 3
      }
    },
    {
      "year": 2019,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 119,
      "theme_share": {
        "cleanliness": 0.19,
        "crowding": 0.04,
        "food": 0.24,
        "price": 0.03,
        "service": 0.19
      },
      "theme_counts": {
        "cleanliness": 23,
        "crowding": 5,
        "food": 29,
        "price": 4,
        "service": 23
      }
    },
    {
      "year": 2020,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 42,
      "theme_share": {
        "service": 0.19,
        "food": 0.19,
        "cleanliness": 0.14,
        "price": 0.02
      },
      "theme_counts": {
        "service": 8,
        "food": 8,
        "cleanliness": 6,
        "price": 1
      }
    },
    {
      "year": 2021,
      "baseline_reviews": 1,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": 5,
      "negatives_analysed": 63,
      "theme_share": {
        "cleanliness": 0.16,
        "price": 0.03,
        "food": 0.19,
        "service": 0.14,
        "crowding": 0.02
      },
      "theme_counts": {
        "cleanliness": 10,
        "price": 2,
        "food": 12,
        "service": 9,
        "crowding": 1
      }
    },
    {
      "year": 2022,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 78,
      "theme_share": {
        "service": 0.32,
        "food": 0.4,
        "cleanliness": 0.21,
        "crowding": 0.12,
        "price": 0.05
      },
      "theme_counts": {
        "service": 25,
        "food": 31,
        "cleanliness": 16,
        "crowding": 9,
        "price": 4
      }
    },
    {
      "year": 2023,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 94,
      "theme_share": {
        "service": 0.31,
        "food": 0.32,
        "cleanliness": 0.18,
        "price": 0.06,
        "crowding": 0.06
      },
      "theme_counts": {
        "service": 29,
        "food": 30,
        "cleanliness": 17,
        "price": 6,
        "crowding": 6
      }
    },
    {
      "year": 2024,
      "baseline_reviews": 0,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": null,
      "negatives_analysed": 115,
      "theme_share": {
        "service": 0.28,
        "cleanliness": 0.27,
        "food": 0.26,
        "price": 0.11,
        "crowding": 0.06
      },
      "theme_counts": {
        "service": 32,
        "cleanliness": 31,
        "food": 30,
        "price": 13,
        "crowding": 7
      }
    },
    {
      "year": 2025,
      "baseline_reviews": 1,
      "baseline_negatives": 0,
      "negative_share": null,
      "avg_rating": 5,
      "negatives_analysed": 135,
      "theme_share": {
        "food": 0.32,
        "crowding": 0.07,
        "service": 0.33,
        "cleanliness": 0.21,
        "price": 0.07
      },
      "theme_counts": {
        "food": 43,
        "crowding": 9,
        "service": 44,
        "cleanliness": 29,
        "price": 9
      }
    },
    {
      "year": 2026,
      "baseline_reviews": 218,
      "baseline_negatives": 32,
      "negative_share": 0.147,
      "avg_rating": 4.37,
      "negatives_analysed": 59,
      "theme_share": {
        "price": 0.03,
        "service": 0.34,
        "food": 0.37,
        "cleanliness": 0.24,
        "crowding": 0.08
      },
      "theme_counts": {
        "price": 2,
        "service": 20,
        "food": 22,
        "cleanliness": 14,
        "crowding": 5
      }
    }
  ]
}